Contract
Frisco, TX
Key Responsibilities:
- Process Management & Optimization: Carry out centralized People Team processes as the People Services & Support function grows and evolves, including but not limited to, Onboarding, Leave of Absence Administration, Employee Data Management, Tuition Reimbursement, and/or other Employee Life Cycle support services as assigned. Identify opportunities to streamline processes through simplification and/or automation.
- Team Member Experience Expert: Support the Concierge Services team by answering questions pertaining to a variety of HR topics in the employee life cycle including but not limited to health & wellness, time off / leaves of absence, policies/procedures, personal information management, and broader people programs and initiatives, etc. Proactively address and resolve employee issues or concerns, direct to resources/self-service tools, or escalate to Tier 2 support as applicable.
- Ticket Management & Insights: Through mailbox/ticketing system, support with appropriate triage & routing of People team tickets ensuring SLA adherence. Identify trends and propose action plans to proactively address employee issues or concerns.
- Bachelor's Degree or equivalent experience required
- Minimum of 5 years experience in Human Resources performing employee life cycle processes; Onboarding and Leave of Absence experience preferred
- Experience working in a centralized HR Service Delivery structure or equivalent using ticket management tools to manage work, assess insights, and create action plans for improvements
- Adaptable and flexible with experience in a fast-paced and dynamic environment
- Strong interpersonal and communication skills with the ability to build effective relationships across all levels of the organization.
- Strong Microsoft Office Suite Skills including Word, Excel and PowerPoint. Ability to perform Lookup functions & pivot tables
- Strong Time Management skills and demonstrated ability to manage multiple priorities and projects in a dynamic environment.
- Strong problem-solving skills and a proactive approach to process improvement.